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Twyllo Events – Terms & Conditions
Refunds & Transfers
We don’t offer refunds for change of mind; however, your ticket can be transferred to another person. Please notify us of the new attendee’s name before the event. Refunds will only be issued if the event host is unwell or minimum numbers are not reached.
Weather Policy
Events will proceed in light rain — please come prepared for outdoor conditions. If dangerous or unsafe weather is forecast, the event will be cancelled and you’ll be offered the choice of postponement or a refund.
Farm Safety
Our events take place on a working flower farm with uneven ground and natural obstacles. By attending, you accept responsibility for your own safety and agree to follow staff instructions at all times.
Alcohol
Alcohol will only be served to guests aged 18+. We reserve the right to refuse service in accordance with responsible service guidelines.
Food & Allergies
Our menu includes a gluten-free option, however we are unable to accommodate other dietary requirements or allergy requests. Please consider this before purchasing your ticket, as we cannot modify the menu on the day or guarantee an allergen-free environment.
Photography & Media
Photos and video may be taken at the event for marketing purposes. By attending, you consent to being included in this content unless you notify us on arrival.
Behaviour
We reserve the right to remove any attendee whose behaviour is unsafe or negatively impacts others. No refunds will be issued in this circumstance.
Ticket Validity
Each ticket admits one person unless otherwise stated. Tickets may not be resold for profit or commercial use.
Event Changes
Event details may be adjusted due to weather, safety, or operational needs. Any major changes will be communicated to ticket holders.